Terms of Use

Last updated: July 2025

Important: My Chosen Family is not a therapy service, crisis hotline, or medical provider. If you are in immediate danger or experiencing a mental health crisis, please contact emergency services (911) or a crisis line such as the 988 Suicide and Crisis Lifeline (call or text 988 in the US).

Accepting these terms

By using My Chosen Family — including our website, waitlist, and application — you agree to these terms. If you do not agree, please do not use our services.

You must be 18 years or older to use My Chosen Family.

What My Chosen Family is

My Chosen Family is a platform that connects people seeking warm emotional support with vetted individuals who provide that support in the role of chosen family — mom, dad, grandparent, sibling, or best friend.

My Chosen Family is a peer support and connection platform. Our Family Support members are caring, vetted individuals — not licensed therapists, counselors, psychologists, or medical professionals. The support offered here does not replace professional mental health care, medical advice, or crisis intervention.

What Family Support members provide

Family Support members on our platform provide:

Warm, consistent emotional presence and support
Active listening without judgment
Life guidance based on personal experience
Encouragement, celebration, and caring connection
A consistent, reliable relationship

Family Support members do not provide licensed therapy, medical advice, legal advice, financial advice, or crisis intervention services.

Your responsibilities as a member

Be honest about who you are and what you need
Treat all members with respect and kindness
Do not share others' personal information outside the platform
Do not use the platform for any unlawful purpose
Seek emergency services immediately if you are in crisis
Do not attempt to contact Family Support members outside the platform

Family Support member responsibilities

Provide honest, accurate information in your profile and application
Maintain appropriate boundaries at all times
Never provide advice outside your personal experience and expertise
Direct members to professional services when needed
Report any safety concerns to My Chosen Family immediately
Never contact members outside the platform

Safety and reporting

The safety of our community is our highest priority. We have zero tolerance for harassment, abuse, exploitation, or harm of any kind.

Please report any safety concerns immediately to safety@my-chosen-family.com

We reserve the right to remove any member — seeker or Family Support — who violates these terms or who poses a risk to the community.

Payments and refunds

Subscriptions and session payments are processed securely through Stripe. Subscription fees are charged at the start of each billing period. Refund requests are handled on a case by case basis — contact support@my-chosen-family.com within 7 days of a charge.

Limitation of liability

My Chosen Family provides a connection platform. We are not responsible for the content of conversations between members, outcomes of relationships formed on the platform, or decisions made based on support received. We do our best to vet all Family Support members but cannot guarantee outcomes.

Intellectual property

The My Chosen Family name, logo, and platform design are our intellectual property. You may not reproduce or use them without written permission.

Changes to these terms

We will notify you of significant changes by email. Continued use of the platform after changes take effect means you accept the updated terms.

Contact

Questions about these terms:
legal@my-chosen-family.com

These terms were prepared as a starting point and should be reviewed by a qualified attorney before the platform launches publicly, particularly given the sensitive nature of the communities served.